FemMed Zurich KlG | General conditions of admission and treatment
Booking a consultation
Consultations at the specialist practice FemMed Zurich KlG (hereinafter abbreviated to FMZH) can only take place by making an appointment (on site, by telephone, e-mail), i.e. there are no consultation hours with a fixed time period and no accumulation of waiting patients without a booked appointment. A booked consultation is binding and by booking a consultation, the patient (hereinafter abbreviated to pat.) agrees to the general conditions of admission and treatment conditions described here.
Reimbursement of FMZH services by complementary or accident insurance
The women’s health medicine and osteopathy services offered by the FMZH are not covered by compulsory health insurance (Krankenversicherungsgesetz KVG) and are invoiced as osteopathic services. These costs are reimbursed to the patient within the framework of complementary insurance in accordance with the Insurance Contract Act (Versicherungsvertragsgesetz VVG). The amount of reimbursement depends on the patient's individual insurance policy. In the event of an accident, the reimbursement of the costs by the accident insurance must be clarified by the pat. herself. Each pat. is responsible for clarifying by whom the costs are reimbursed.
Costs of FemMed Zurich KlG services
Invoicing is based on tariff 590, a list of outpatient complementary medical services in accordance with the complementary insurance law (VVG). Services are charged per started 5 minutes. The tariff rates, reflect the effort and complexity of the services, are between CHF 11.00 and 22.00 per 5 minutes. For emergency appointments (appointment request and appointment on the same working day) an additional fix rate of CHF 30.00 to the basic rated is charged.
Services provided in the absence of the patient, including the study of files, dossier management, telephone and e-mail consultations and preparatory services, are charged as consultation time. Additional diagnostic and treatment material costs are generally not reimbursed by the insurance company. The patient will be informed during her consultation, should the cost of the additional diagnostic and treatment material exceed CHF 10.00 for a consultation.
Visana policyholders: Visana covers a maximum of CHF 15.00 per 5 minutes. The difference to the tariff rates applied for osteopathic services will be charged to the patient privately. This will be shown on the invoice as“nicht versicherte Kosten pro 5 Minuten”(non-insured costs per 5 minutes).
Helsana policyholders: no collaboration and therefore no reimbursement anymore.
Reports for medical and health professionals, forms or questionnaires for insurance companies and recommendation letters etc. are charged per 5 minutes on a time and effort basis. The FMZH does not provide information directly to a patient's supplementary insurance. If a questionnaire or form for therapeutic information is sent to the FMZH by the insurance company, the FMZH will only process it after the pat. has given her consent and placed an order. This written information will be sent to the patient by post. By this the pat. can inspect the information before forwarding it to the insurance company. The costs for completing the form will be invoiced to the patient on a time and effort basis. Depending on the insurance policy, these can then be claimed back from the insurance company by the pat..
Cancellation of a booked consultation
Booked consultations can be cancelled free of charge up to 24 hours before the consultation at the latest. 48 hours apply for a first consultation. Cancellations must be made by e-mail (info@femmed-zuerich.ch) or by telephone on 044 599 92 92.
Consultations cancelled at short notice and missed consultations
If a follow-up consultation is cancelled less than 24 hours, 48 hours for an initial consultation, respectively before the booked consultation, it is deemed to have been cancelled at short notice regardless of the reason for the cancellation. The time of receipt of the e-mail by the FMZH is decisive. In the case of cancellations by telephone, the time at which the FMZH responds the telephone call is decisive. If a pat. does not attend the booked consultation without cancellation, the consultation is deemed to have been missed.
A missed or at short notice cancelled consultation will be charged to the patient privately at the following fix rates: initial consultation CHF 230.00, follow-up consultation between CHF 130.00 and CHF 190.00. The FMZH works according to the principle of booked consultations (see above) and therefore has no accumulation of waiting patients in the waiting area who could be brought forward. If time permits, the FMZH will try to find a substitute patient for the consultation cancelled at short notice. If the FMZH finds a replacement patient, then the above-mentioned flat rates are reduced to a minimum of CHF 20 for the additional administrative effort by the FMZH. This is the case if a patient can be found who will cover the consultation in full.
Invoicing
Patients can generally benefit from invoicing by payment slip for the women’s health medicine and osteopathy services received. This requires a Swiss basic insurance card (KVG) and a good credit rating. The invoice as well as the reimbursement voucher for reimbursement by the complementary insurance will be sent to the patient by post by the Ärztekasse (Caisse des Médecins, Cassa dei Medici). The payment deadline is 30 days from the invoice date and independent of the amount and time of reimbursement by the patient's complementary insurance. Delays cause additional administrative costs for the patient. If payments are overdue, additional services can no longer be obtained. This means that further consultations can only be arranged once all overdue payments have been settled. Existing consultations that have already been booked are therefore cancelled.
The FMZH can also collect the consultation costs directly after the consultation, e.g. no Swiss insurance card, poor credit rating or payment behaviour. Payment can be made in cash or by TWINT. In this case the reimbursement voucher and a zero invoice are sent to the patient by post via the Ärztekasse after the consultation. The patient will be charged CHF 5 for this additional expense.
All other products must be paid for on site in cash or with TWINT.
Patient data storage, sharing and protection
By booking an appointment with FemMed Zürich KlG, the patient agrees that:
1.The patient’s clinical and administrative data may be stored in an electronic database.
2.The necessary patient data may be forwarded to the invoicing company (Ärztekasse) as well as to the institutions commissioned with any collection and to the responsible state authorities.
3. Access to the patient's medical files may be requested and, in the interests of the patient, may be forwarded to the treating physician or to other medical or health professionals.
4. The communication and correspondence with the health insurance companies regarding the administrative and clinical data documented in the course of the treatment may be carried out.
These terms are subject to change at any time without prior notice.